PRIVACY STATEMENT

Information Collection and Use
Yukon Bay is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Yukon Bay collects information from our users at several different points on our website.

Registration
In order to use this website, a user must first complete the registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest.

We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to participate in any of our Sweepstakes, Contests or monthly Drawings that take place. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Log Files
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use an outside credit card processing company to bill users for goods and services. This company does not retain, share, store or use personally identifiable information for any secondary purposes.

Links
This web site contains links to other sites. Please be aware that we, Yukon Bay, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Newsletter
If a user wishes to subscribe to our newsletter, we ask for an email address.

Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Tell-A-Friend
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Yukon Bay will automatically send the friend a one-time email inviting them to visit the site. Yukon Bay stores this information for the sole purpose of sending this one-time email. The friend may contact Yukon Bay at http://www.yukonbay.com/info.asp to request the removal of this information from their database.

Security
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. To learn more about SSL, follow this link http://www.verisign.com/site/ssl.html.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked door.

If you have any questions about the security at our website, you can send an email to webmaster@yukonbay.com.

Special Offers
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.

Correction/Updating Personal Information:
If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the member information page at http://www.yukonbay.com/account/default.asp or by emailing our Customer Service Department at sales@yukonbay.com

Choice/Opt-out
Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists.

Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at specials@yukonbay.com or call Customer Service at 800-229-5643.

Safe Shopping Guarantee
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Pricing and Availability
Yukon Bay makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within one business day. If there is a problem with your order you will receive an email stating more details within one business day. Items shipped by UPS Ground may take longer, depending on your location. Special and Custom orders may also take longer to process. When you place your order you will receive an email confirming your order. Any problem will be addressed within one business day via email or to the phone number you used when placing the order.

Product Warranties
All products are warrantied by their respective manufacturers. Warranty information differs for each manufacturer, therefore warranty information can be obtained by contacting sales@yukonbay.com. Please specify which manufacturer you would like info for.

Payment Options
Yukon Bay offers the following payment options:

Credit Card:
Visa
Mastercard
American Express

Personal Check (Order may be held until check clears)
Cashiers Check
Money Order

To customers outside the United States:

We will only accept checks and money orders that are:

• Denominated in US dollars
• Drawn on a U.S. bank
• Preprinted with a nine-digit bank routing number

Shipping Policies and Pricing
All orders are shipped either by UPS, US Postal Service or FedEx. During the checkout process you will be given an option to choose which shipping option you would like. Along with that choice will be the shipping cost. This cost is an estimate. In most cases it is the price you will be charged. If the cost of shipping is different then what you choose, you will be informed within one business day via email or phone of the new shipping price.

You will be informed if you have ordered an item that cannot be shipped out of the United States within one business day via email or phone.

Foreign orders will be emailed a confirmation of their order with exact shipping costs. Your order will not be shipped until you reply to that email.

Returns and Refunds
Any item can be returned to Yukon Bay within 30 days of the purchase unless otherwise specified at the time of purchase. Items returned must be in original packaging and contain all original documentation. The item must in original condition. After 30 days any item that is defective or has been damaged must be returned to the manufaturer. All warranty work must be done through the manufacturer. Returns within the 30 days will be either issued a refund or a store credit. Shipping charges will not be refunded.